FAQ's
What kind of Wax do we use?
We use a blend of 100% natural wax in all our melts and candles.
When will my order arrive?
We aim to dispatch all orders within 1 working day.
Delivery times will depend on the option you select at checkout, but most orders arrive within 2–5 working days from the time of purchase. During busier periods (e.g., holidays, sales), shipping may take longer.
Please note:
Orders placed after 2pm on Friday will be dispatched the following Monday.
We kindly ask that you allow up to 14 working days before contacting us regarding a delayed order.
How to Care for my Candle?
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For your first burn, let the wax melt to the edge of the container to avoid tunnelling.
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Always trim the wick to 4mm before lighting.
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If the flame is too high, smokes, or flickers, extinguish, trim the wick, and relight.
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Use a candle tray to protect surfaces and promote an even burn.
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Never burn to the bottom, stop when 1cm of wax remains.
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Gently extinguish your candle to reduce smoke.
- Never leave burning candle unattended
What are wax melts?
Wax melts are flameless fragrance cubes, like wick less candles. Just pop one or two cubes into a wax burner , depending on room size and how strong you like them.
You can use:
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A T-light burner (usually gives stronger scent)
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Or an electric burner
How long will my wax melt last?
I like to replace mine after a few days of burning for around 4 hours a day. It's totally up to you. Once the fragrance has gone, replace them.
How do I remove wax from my wax burner?
Let the wax heat just enough so the wax slides out whole or melt the wax and soak it up with 1 or 2 cotton balls and wipe clean.
What if an item arrives damaged?
We’re so sorry! If something isn’t right, please contact us here and we’ll be happy to help.
International Shipping?
At this moment, we do not offer international shipping.
Custom/Personalised Orders?
Absolutely! Drop us an email or send us a message on Facebook, we’re happy to help.